Delight guests by hiring the right people, faster.
In hospitality, service is everything. Hotels, restaurants, and resorts depend on large, customer-facing teams who need to be hired, trained, and onboarded quickly. But high turnover, seasonal peaks, and a largely non-desk workforce make recruitment a constant challenge.
graylink helps hospitality employers fill roles faster, engage candidates where they are, and deliver a consistent, compliant hiring experience.
The Challenge
Recruitment in hospitality is uniquely demanding:
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High turnover across frontline staff like waiters, housekeepers, and chefs.
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Seasonal surges for peak travel and holiday periods.
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Large applicant volumes for entry-level roles.
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Non-desk workforce with limited email or desktop access.
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Compliance pressure with labour laws, SETA reporting, and B-BBEE.
Relying on paper processes or outdated systems creates delays, errors, and lost talent.
Our recruitment technology is designed for service-driven industries:
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Neptune ATS – Configurable system to manage high-volume hiring, track compliance, and streamline workflows end-to-end.
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txthr Chatbots – WhatsApp and SMS applications make it easy for candidates to apply, submit documents, and get instant updates.
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Attachments at Application – Collect IDs, certificates, and permits upfront to avoid chasing missing paperwork later.
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Automated Screening – Quickly shortlist the best-fit candidates for busy hiring managers.
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Real-Time Insights – Track time-to-hire, compliance, and recruitment performance across multiple sites.
Proven Benefits for Hospitality
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Hire faster to meet seasonal and peak demand
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Ensure every hire is compliant and audit-ready
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Engage candidates in the channels they already use
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Improve retention with a smoother, more professional candidate experience
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Reduce recruiter workload by automating admin tasks
24/7 Candidate engagement & screening
With txthr, hospitality candidates can apply and complete screenings 24/7—even after peak service hours. Whether it’s a chef at midnight or a front-of-house candidate early morning, you stay connected to top talent around the clock.
Personalised, easy-to-use mobile interface
txthr provides hospitality job seekers with a mobile-friendly, chat-style interface that’s quick and easy to use—even during busy shifts. The personalised experience keeps candidates engaged and reduces drop-offs, helping you fill roles faster.
Seamless integration with existing systems
txthr connects seamlessly with the HR and recruitment systems commonly used in the hospitality industry, ensuring smooth data flow across locations and departments. There’s no need to change your setup—just plug in and start hiring more efficiently.
Real-time dashboard and analytics
Get real-time visibility into your hospitality hiring pipeline with txthr’s intuitive dashboard. Easily track candidate progress across multiple roles and venues, spot bottlenecks, and make informed staffing decisions with data-driven insights—all in one place.
Improved candidate experience
txthr makes the hospitality candidate journey smooth, friendly, and efficient—from first interaction to offer. With instant replies and clear, mobile-first communication, applicants feel respected and informed, helping you stand out as an employer of choice.
Verified document uploads
txthr lets hospitality candidates upload IDs, certifications, and other documents directly through the chat. Built-in verification ensures everything is accurate and compliant, streamlining onboarding and saving your team hours of admin work.
Automate paper processes
txthr replaces manual paperwork in hospitality hiring with digital forms, contracts, and checklists—all handled within the chat. This automation speeds up recruitment across multiple roles and sites, reduces errors, and frees up your managers’ time.
Used by
Transform your recruitment
- Attract top talent effortlessly without agency fees
- Streamline your referral program from start to finish with robust tracking
- Ensure privacy and security at every step
- Track referrals seamlessly and reward them accordingly
- Boost engagement with leaderboards
- User-friendly and highly effective
- Accessible via WhatsApp, mobile web, and SMS
Tiered pricing that suits your budget
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Managed SLA
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Secure AWS cloud delivery
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Multi-channel support
FAQs
What is a conversation?
Conversations are set up to automate documentation submissions and processes, like leave, recruitment, internal surveys, and performance reviews. Each conversations workflow has its own approval rules, fulfilment tasks, and process alerts. HR workflow automation can speed up HR processes and improve their efficiency without compromising on security.
What types of data can txthr accommodate
Depending on the delivery channel activated, txthr enables multiple data formats to be collected in-chat. These includes:
- Files and documents
- Media
- Location
- Text
- Contacts
How much does txthr cost?
Subscription plans are based on the number of conversations and active workflow automations required.
Included in all subscriptions:
- Software licenses & upgrades
- Secure AWS hosting
- Local support
- Unlimited user-initiated messages per month
Premium subscriptions include:
- a larger conversations allocation
- a dedicated WhatsApp for Business and/or SMS number
- your own company logo
How flexible is txthr?
Workflow automations are designed to support your specific process, logic and integration requirements.
Commercially, flexible subscription plans allow you to scale your subscription up or down based on the number of MAUs (monthly active users) and/ or workflow automations to meet your organisations HR & recruitment needs both now and in the future.
Is my data secure with txthr?
txthr’s native end-to-end encryption enhances security, a key requirement when delivering business-critical processes and handling personal and private information.
txthr is hosted at AWS. With AWS you benefit from a data center, network architecture and application built to meet the requirements of the most security-sensitive organisations. txthr also complies with data privacy laws like GDPR and POPIA.
Does txthr include support?
Our local support team understands the unique conditions and challenges faced by local employers. We provide unique insight & best practice understanding to help drive your HR success.
Ready to Raise the Bar in Hospitality Recruitment?
Deliver great experiences by hiring the right people — faster.