--- title: Support & Customer success description: graylink's delivers not only world-class recruitment technology but also a team dedicated to support your success. --- [Skip to content](https://www.graylink.biz/customer-success#main-content) [![reccruitment software](https://www.graylink.biz/hs-fs/hubfs/graylink_logo_vector_colour.png?width=230&height=85&name=graylink_logo_vector_colour.png)](https://25214134.hs-sites-eu1.com/?hsLang=en) - [Products](https://www.graylink.biz/products) Show submenu for Products - [Neptune](https://www.graylink.biz/neptune-cloud-software-for-enterprise-recruitment-management) - [txthr](https://www.graylink.biz/chatbots-to-automate-recruitment-and-talent-processes) Show submenu for txthr - [Hire](https://www.graylink.biz/chatbots-to-automate-recruitment-and-talent-processes_1) - [Refer](https://www.graylink.biz/employee-referrals-with-txtrefer) - [Solutions](https://www.graylink.biz/digital-talent-solutions) Show submenu for Solutions - [Industry](https://www.graylink.biz/digital-talent-solutions) Show submenu for Industry - 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[Compliance Management](https://www.graylink.biz/recruitment-compliance-management) - [Reporting & Insights](https://www.graylink.biz/recruitment-reporting-insights) - [Data Exchange](https://www.graylink.biz/data-exchange-and-integrations) - Guides Show submenu for Guides - [Recruitment and AI](https://www.graylink.biz/ai-recruitment) - Connect Show submenu for Connect - [Contact](https://www.graylink.biz/contact) - [Join our team](https://www.graylink.biz/about#joinourteam) - [About us](https://www.graylink.biz/about) - [Blog](https://www.graylink.biz/blog) - [Get demo](https://www.graylink.biz/getdemo) ![](https://www.graylink.biz/hs-fs/hubfs/graylink%20Illustrations/193-1.png?width=994&height=670&name=193-1.png) # **Customer success** ### Driving Your Recruitment Success with Unmatched Support #### At graylink, we believe that our success is directly tied to the success of our clients. To ensure that you can maximise the benefits of our solutions, we offer an extensive suite of Customer Success features designed to provide continuous, effective support and guidance. ### **Dedicated Account Management** Enjoy personalised, strategic support from your dedicated account manager. Your account manager understands your business and its specific needs, enabling them to provide advice and solutions that drive your recruitment success. ### **Support Service Level Agreement** With our managed SLA, you can be assured of our commitment to quality and timely support. We prioritise your queries and ensure that they are resolved within the stipulated time, keeping your operations running smoothly. --- ### **Multi-channel Support** Access support whenever you need it and through your preferred channel. Whether it's over a phone call, email, in-app chat, or a support ticket, our team is always ready to assist you. ### **Knowledge Base** Empower yourself with self-service support from our comprehensive knowledge base. It provides detailed guides, how-to articles, and troubleshooting tips to help you understand and use our platform more effectively. --- ### **Driving your recruitment success with unmatched support** Access not only a world-class recruitment platform but also a team dedicated to your success. We partner with you at every step of your recruitment journey, ensuring you achieve your goals and excel in your recruitment efforts. [Get Demo](https://www.graylink.biz/contact?hsLang=en) --- ![graylink_logo_white](https://www.graylink.biz/hs-fs/hubfs/graylink_logo_white_sansstrap_small.png?width=150&name=graylink_logo_white_sansstrap_small.png) ##### PRODUCTS ##### [Recruitment automation software](https://www.graylink.biz/products?hsLang=en) ##### [Applicant tracking system](https://www.graylink.biz/neptune-cloud-software-for-enterprise-recruitment-management?hsLang=en) ##### [Recruitment & talent chatbots](https://www.graylink.biz/chatbots-to-automate-recruitment-and-talent-processes?hsLang=en) ##### [Neptune](https://www.graylink.biz/neptune-cloud-software-for-enterprise-recruitment-management?hsLang=en) ##### [txthr](https://www.graylink.biz/chatbots-to-automate-recruitment-and-talent-processes?hsLang=en)     ##### SOLUTIONS [Talent sourcing & engagement](https://www.graylink.biz/talent-sourcing-and-engagement?hsLang=en) [Recruitment process automation](https://www.graylink.biz/recruitment-workflow-automations?hsLang=en) [Recruitment compliance](https://www.graylink.biz/recruitment-compliance-management?hsLang=en) [Recruitment data & integrations](https://www.graylink.biz/recruitment-compliance-management-0?hsLang=en) [Recruitment reporting & insights](https://www.graylink.biz/recruitment-reporting-insights?hsLang=en) [Customer success](https://www.graylink.biz/customer-success?hsLang=en) [Recruitment and AI](https://www.graylink.biz/ai-recruitment?hsLang=en) ##### COMPANY ##### [About graylink](https://www.graylink.biz/about?hsLang=en) ##### [Join our team](https://www.graylink.biz/about?hsLang=en#joinourteam) ##### [Privacy policy](https://www.graylink.biz/privacy-policy?hsLang=en) ##### CONNECT ##### [Get in touch](https://www.graylink.biz/contact?hsLang=en) ##### [Get demo](https://www.graylink.biz/getdemo?hsLang=en) ##### [Future of talent blog](https://www.graylink.biz/blog?hsLang=en) ###### --- Copyright © graylink Cloud Solutions (Pty) Ltd. 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