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Frequently asked questions
Account login support
After initiating a ‘Forgot Password’ process you’ll be sent a one time pin (OTP) to the email address associated with your account. On inputting the OTP, please follow the prompts on screen.
We do not provide applicants with information about the status of their job applications via telephone or email. To track the status of your application online, log into the relevant employer’s Career Website, or contact them directly for further information.
Customer support options:
- Speak to your dedicated account manager
- In-app chat accessible when logged into the app
- Call 0861 370 202 (+27 21 424 8111 from outside South Africa)
- For any SLA 1 or 2 requests/ assistance outside of core working hours, please contact your dedicated account manager directly
* Please note that response times may vary based on the nature of the request being submitted.